Frequently Asked Questions

Q: I am a patient - can I order a test kit?
A: Laboratory regulations require that all of our tests and test kits be ordered by a healthcare provider. If you are interested in having a test performed, please have your provider contact us to order the appropriate test kit for you

Q: I am a patient - how do I obtain a copy of my test results?
A: If you wish to receive a copy of your test results direct from us, we will need a written authorization, including your signature, to release results.

Q: Who can order testing from your laboratory?
A: As a CLIA certified laboratory, we are required to work with healthcare providers that are licensed and authorized by their states to order and interpret diagnostic medical testing.

Q: How do I set up a provider account?
A: Complete the online account application form, or download a an account application here. Send your completed application and a copy of your current medical license or voided prescription form to:

Doctor's Data, Inc.
3755 Illinois Ave.
St. Charles, IL 60174-2420 USA

Once we receive your information and open your account, we will send a confirmation by email, along with information on signing into our site.

Q: Can you ship a test kit directly to my patient?
A: Absolutely! We will ship to any patient within the USA at no additional charge. You can either fax a written request or log into your secure web portal to place the order. If your patient resides outside the USA, shipping charges to the patient will apply. You will need to contact us for estimated shipping charges

Q: My provider is not available - Can you go over my results with me?
A: Unfortunately, as a laboratory, we are not permitted to discuss test results directly with a patient. We are not your treating physician, nor do we have your patient history and necessary notes. You will need to contact your provider for assistance.

Q: I am a provider and have questions about results I received on my patient. Can you help?
A: Yes, we have clinicians available to discuss your patient's results. Please contact Customer Service with your account information and lab ID you wish to discuss so they may put you in touch with Clinical Support.

Q: What insurance companies do you work with?
A: We are out-of-network with all insurance companies and cannot guarantee coverage. We will be happy to bill your insurance for you as a courtesy, and you will be responsible for any amount of our list price that is not covered. We recommend that you contact your insurance company to verify your out-of-network benefits.

Q: How long does it take to receive results?
A: Turnaround times will vary depending on what test has been ordered by the physician. Please check the specific test ordered for estimated turnaround time.

Q: Do you wash hair samples prior to testing?
A: All hair samples are washed using a procedure developed by the International Atomic Energy Agency (www.IAEA.org). Washing the samples ensures that all external contaminants have been removed and we are reporting to the doctor only what has been excreted into the hair.